Accessibility Statement
Last updated September 20, 2026.
1. Our commitment
OakTend LLC, a California limited liability company is committed to making OakTend's web app and iOS app usable by people with disabilities. We target the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA, as our standard, and we are actively working to identify and fix gaps.
2. Current status
OakTend is partially conformant with WCAG 2.2 Level AA. Partially conformant means some parts of the site meet the standard and some do not yet. We have not completed a formal, independent accessibility audit. This statement will be updated as we make progress and as an audit is completed.
3. Measures we have taken
- Semantic HTML and ARIA attributes are used throughout the app to support screen readers
- Global focus-visible styles on every interactive element, with a consistent, visible focus ring
- Alt text on images used in the product
- A 44px minimum tap target on primary buttons (
.btnin our shared styles) and on mobile navigation controls - Reduced-motion handling on some interactive elements (for example, hover/press animations on clickable cards respect
prefers-reduced-motion) - Dark mode with adjusted contrast, including a forced light, high-contrast mode when printing a report
- Keyboard-operable modal flows (for example, the onboarding tour can be closed with Escape as well as a "Skip tour" button)
4. Known limitations
We know about the following gaps and are working through them:
- Reduced motion is only partially handled. Some animations respect
prefers-reduced-motion(for example, card hover effects); others do not yet. - No formal accessibility audit has been completed. Our current measures are based on ongoing engineering practice, not an independent WCAG audit.
- PDF exports (Home Report, insurance packet, tax appeal letter) may not be tagged for screen readers. We have not verified that generated PDFs meet PDF/UA tagging requirements.
- Third-party content is outside our direct control. Payment forms are hosted by Stripe, and SMS delivery is handled by Twilio; we cannot guarantee the accessibility of their hosted interfaces, though we choose vendors that publish their own accessibility commitments where possible.
- Some color and contrast combinations have not been individually audited against WCAG 2.2 AA contrast ratios.
5. Compatibility
OakTend is designed to work with:
- Recent versions of Chrome, Safari, Firefox, and Edge on desktop and mobile
- VoiceOver on iOS and macOS
- Standard keyboard navigation (Tab, Shift+Tab, Enter, Escape)
We have not tested against every screen reader and browser combination, particularly on Android's TalkBack and on older browser versions.
6. Feedback and contact
If you have trouble using any part of OakTend, or want to report an accessibility barrier, contact us at support@oaktend.com. We aim to respond within five (5) business days.
7. Alternative access
If a part of the site or app is not accessible to you, email support@oaktend.com and describe what you are trying to do. Our support team can complete most account actions on your behalf, including updating your profile, posting or managing a job, reviewing a quote, adjusting notification settings, exporting your data, or deleting your account, so a barrier on the page does not have to stop you from getting the task done.
8. Formal complaints
If you are not satisfied with our response, you may also file a complaint with the U.S. Department of Justice's ADA information line at 1-800-514-0301 (or 1-833-610-1264 TTY), or at ada.gov.
9. Date of this statement
This statement was last reviewed and updated on 2026-09-20.