Law Enforcement and Legal Process Policy

1. What We Have

OakTend is OakTend LLC, a California limited liability company, operating OakTend, a home maintenance and contractor marketplace for Orange County, California homeowners. We may hold: account and contact information (name, email, phone); a property address; in-app messages between a homeowner and a pro; job posts and quotes; reviews; a pro's CSLB license number and self-reported insurance; the IP address and user agent recorded at Terms acceptance; and, for billing, a Stripe customer and subscription ID only, never card numbers.

We do not have Ask OakTend chat transcripts (browser-only, never reach our servers), card or bank numbers (held by Stripe), or precise device location (our location data comes from a typed address, not GPS).

2. What We Require for Each Type of Request

We disclose information only for valid legal process, matched to sensitivity, consistent with the federal Stored Communications Act (18 U.S.C. 2703, to the extent it applies to us) and, for California agencies, CalECPA (Penal Code 1546 et seq.).

• Basic subscriber information (name, email, phone on file, signup date, IP at signup): a valid subpoena.
• Non-content account records (login history, subscription status, which pro a job was assigned to, transaction records): a court order.
• Message content, photos, and documents: a search warrant on probable cause. This is our floor regardless of federal or state process, and CalECPA independently requires a warrant for this category from a California provider.

A request that does not match the category it asks for (a subpoena for message content, for example) is refused, and we tell the agency what process is actually required.

3. How to Serve Us

Send legal process by email to legal@oaktend.com or by mail to OakTend LLC, a California limited liability company, 2108 N Street, Suite N, Sacramento, CA 95816. Include the requesting agency, case number, the account identified (by email, phone, or account ID), the specific records sought, a return contact, and any court-ordered deadline. We confirm receipt and give a good-faith time estimate.

4. Preservation Requests

On a written preservation request from a law enforcement agency, we preserve an identified account's existing records for ninety (90) days, renewable once for another ninety (90) days on a further written request before the first period expires. Preservation only holds records in place; it does not authorize disclosure, which still requires the process in Section 2.

5. Emergency Disclosure

We may disclose without legal process on a good-faith belief that doing so is necessary to prevent imminent danger of death or serious physical injury. We require a written request on the requesting agency's letterhead, from an identified officer or supervisor, describing the emergency and the specific information needed, and we disclose only the minimum necessary, not a full account record. Every emergency disclosure is logged internally.

6. User Notification

We notify the affected user before disclosing in response to legal process, so they can object or move to quash, except when: the law prohibits notice, such as a valid gag order (we notify once it expires or lifts, unless renewed); or we made an emergency disclosure under Section 5, where prior notice is impossible by definition (still logged as above).

7. Civil Requests from Private Parties

A private party, such as a litigant, must serve a valid civil subpoena; we do not act on an informal request or demand letter. On a valid subpoena, we notify the user and give ten (10) days to object in court before complying, unless the subpoena's own deadline is shorter, in which case we notify immediately so the user has whatever time remains. We do not comply with a subpoena that is procedurally deficient, regardless of its stated deadline.

8. International Requests

A foreign law enforcement request must come through the Mutual Legal Assistance Treaty (MLAT) process, a U.S. court, or the Department of Justice acting on the foreign government's behalf. We do not respond directly to a request that bypasses that process, however urgent it is styled.

9. Cost Reimbursement

We may seek reimbursement of our reasonable costs of producing records, especially where substantial engineering time is required, to the extent the law permits for that type of process.

10. Transparency

We may publish an annual summary of the number and type of legal process requests received and complied with, without identifying any user or case. We are not required to do this today, and may start once we have meaningful volume.

11. No Voluntary Bulk Disclosure

We do not give any government agency bulk access, ongoing monitoring, or a standing account. Every disclosure responds to one specific, individually reviewed request. We do not sell or share user data with anyone, government or private, outside this policy; see our Privacy Policy for our general practices.

Contact

Legal process and questions about this policy: legal@oaktend.com, OakTend LLC, a California limited liability company, 2108 N Street, Suite N, Sacramento, CA 95816.