OakTend SMS / Text Messaging Terms

1. The program

Program name: OakTend Alerts.

OakTend Alerts sends account and job-related text messages tied to your own use of the OakTend app, including:

• New lead notifications (contractors)
• New message alerts (a reply came in on a job or chat)
• Job status updates (a quote arrived, a job was closed, an application changed)
• Appointment and maintenance reminders
• Weather heads-ups for your area (freeze, heat, wind, and heavy rain forecasts)
• Review requests after a job

OakTend Alerts is not a marketing list and is not shared with or operated by any third party. We do not send promotional messages on behalf of advertisers, partners, or any other company through this program.

2. How you opt in

Texting is off by default. To turn it on, go to Account, enter your phone number, and check the box. For homeowners the box reads:

"Text me at this number for account and job-related messages (like a reminder to review a pro after a job). Message and data rates may apply. Message frequency varies. Reply STOP to opt out, HELP for help. This number is never used for marketing from other companies."

For pros, the box shown during pro onboarding reads:

"Text me when a job matches or a homeowner replies. Message and data rates may apply. Message frequency varies. Reply STOP to opt out, HELP for help. This number is never used for marketing from other companies."

The checkbox is unchecked until you check it. Agreeing to receive texts is never required to create an account, post a job, hire a pro, or make a purchase on OakTend. You can use OakTend fully without ever opting in to SMS.

3. Message frequency

Message frequency varies based on your account activity. Most weeks you should expect to receive a small number of messages, generally up to a few per week. Reminders and similar nudges are capped at two (2) per rolling seven (7)-day period. Weather heads-ups are not counted in that cap, so a stormy week can bring more. Transactional messages tied to something happening on your own account, such as a new message or a job status change, are not capped by that limit and may arrive more often if your account is active.

4. Cost

Message and data rates may apply. Check with your mobile carrier for your plan's rates. OakTend does not charge you for text messages.

5. How to opt out

Reply STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, QUIT, REVOKE, or OPT OUT to any OakTend text message at any time to stop all texts from us. You will receive one (1) confirmation message:

"You have opted out of OakTend text messages. No further messages will be sent. Reply START to opt back in. For help, reply HELP."

You can also opt out, or back in, any time in Account, by unchecking or checking the SMS box. Opting out of texts does not affect your account, your subscription, or any other part of the OakTend service. It only stops text messages.

To opt back in, reply START, YES, or UNSTOP to a previous OakTend number, or re-check the box in Account.

6. How to get help

Reply HELP or INFO to any OakTend text message. You will receive:

"OakTend Alerts: account and job texts. Help: support@oaktend.com or (714) 468-5480. Msg&data rates may apply. Msg frequency varies. Reply STOP to opt out."

You can also reach us any time at support@oaktend.com, or through the Help page in the app if you have an account.

7. Opt-in confirmation message

When you turn on SMS in Account, or reply START, you will receive:

"You're opted in to OakTend account and job alerts. Msg&data rates may apply. Msg frequency varies. Reply HELP for help. Reply STOP to opt out."

8. Supported carriers

OakTend Alerts works with most major US mobile carriers. Carriers are not liable for delayed or undelivered messages. Coverage, delivery, and timing are not guaranteed and depend on your carrier and device.

9. Quiet hours

We do not send text messages before 8:00 AM or after 9:00 PM Pacific time. This applies to every text, including alerts about a new message or lead. A text that would fall in those hours is not sent later. If something happens overnight, you will still see it in the app.

10. Your information is not shared for marketing

Your mobile phone number and the fact that you opted in to texts will not be shared with third parties or affiliates for marketing purposes. We use your phone number only to send you the OakTend Alerts described in this document, through our SMS provider, Twilio, which delivers the message on our behalf and does not use your number for its own purposes.

11. Your privacy

See the OakTend Privacy Policy at oaktend.com/privacy for the complete picture of what we collect and how we use it.

12. Changes to this program

We may update these terms as our SMS program changes. If we make a material change, such as adding a new category of message, we will update this page and, where required, ask for renewed consent.

13. Contact

OakTend LLC, a California limited liability company

2108 N Street, Suite N, Sacramento, CA 95816

Support: support@oaktend.com

Legal: legal@oaktend.com